Privacy policy

 

Privacy Policy

Last updated: [11 july 2025]

This Privacy Policy describes how Soulwrapped ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from soulwrapped.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date. Your continued use of the Services after changes are posted constitutes your acceptance.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information about you from various sources, including:

Information You Provide Directly

  • Contact details: Name, address, phone number, email address

  • Order details: Billing/shipping addresses, payment confirmation

  • Account information: Username, password, security questions

  • Shopping activity: Items viewed, added to cart or wishlist

  • Support communications: Any information you share with us through messages or emails

Note: Some features may require personal data. You can choose not to provide certain details, but it may limit your access to certain services.

Information Collected via Cookies

We use cookies, pixels, and similar technologies to collect Usage Data, such as:

  • Device/browser information

  • IP address

  • Interactions with the Site

  • Session data

 

Information from Third Parties

We may receive data from:

  • Shopify (our platform provider)

  • Payment processors (for order fulfillment)

  • Marketing and analytics partners

  • Advertising platforms

How We Use Your Information

  • To Provide Services: Process orders, manage your account, deliver products, handle returns

  • For Communication: Customer service, account notifications

  • For Marketing: Send promotional emails, SMS, or postal mail

  • For Security: Prevent fraud or unauthorized access

  • To Improve Our Services: Analytics, customer feedback, usability testing

How We Share Your Information

We may share your personal data with:

  • Service providers (IT support, shipping partners, analytics)

  • Business and marketing partners (e.g., Shopify)

  • Affiliates within our business group

  • Legal authorities, as required

  • With your consent, where applicable

We do not sell or share sensitive personal information or use it to infer characteristics about you.

User-Generated Content

If you submit reviews or content on public areas of the Site, that content will be visible to others. We are not responsible for how others may use or share that content.

Third-Party Links

Our Site may contain links to other websites. We are not responsible for their privacy practices or content. Please review their policies separately.

Children's Data

Our Services are not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe we have collected such data, please contact us for removal.

Security & Retention

We use appropriate technical and organizational security measures. However, no method of transmission is completely secure. We retain data as long as needed to fulfill purposes outlined here, comply with laws, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access / Know: Request a copy of your data

  • Delete: Ask us to erase your data

  • Correct: Fix inaccuracies

  • Portability: Receive your data in a portable format

  • Restrict Processing: Ask us to limit data use

  • Withdraw Consent: Where consent is the basis for processing

  • Manage Communication: Unsubscribe from promotional messages

To exercise these rights, email us at soulwrapped11.11@gmail.com.

We may verify your identity before fulfilling any request. You may also authorize an agent to submit requests on your behalf.

Complaints

If you are not satisfied with our response, you may file a complaint with your local data protection authority.

International Users

Your personal information may be processed outside your country, including in the United States. When transferring data internationally, we use approved safeguards like the Standard Contractual Clauses.

Contact Us

For any questions or concerns about this Privacy Policy or your data:

Soulwrapped
📧 Email: soulwrapped11.11@gmail.com
📍 Address: Pune, Maharashtra, India
📞 Phone: +91 7775870878