Refund policy
SoulWrapped Refund & Return Policy
At SoulWrapped, customer satisfaction is our priority, and we are committed to ensuring a smooth and transparent shopping experience. Below are the details of our refund and return policy, applicable to all purchases made on our website.
1. Return Policy
We offer a 10-day return window, which means you have up to 10 days from the date of delivery to return your item. However, any issues with the product must be reported within 48 hours of receiving the delivery.
We accept returns, exchanges, or refunds for items that arrive damaged during transit. In such cases, an unboxing video and photos of the damaged item are required to initiate the process. To ensure a prompt resolution, please report the issue within 48 hours of delivery. We take full responsibility for any in-transit damages and will either exchange the product or provide a 100% refund—no questions asked.
Please note that we cannot process returns, exchanges, or refunds if the issue is reported beyond 48 hours after delivery.
Important Note:
Our products are crafted from natural stones, and variations such as cracks, textures, internal spots, and minor imperfections are inherent to the material. These should not be considered defects. We do not artificially enhance or dye our products to hide such imperfections, maintaining the authenticity of natural stones. Every item undergoes thorough inspection before shipping to ensure it is safe for use .We recommend testing products such as rollers or gua sha tools on your hand before use on the face.
2. Eligibility for Returns
To qualify for a return, the item must be unused, in its original condition, with tags attached, and in its original packaging. Proof of purchase, such as a receipt, will also be required.
If you wish to initiate a return, please contact us at soulwrapped11.11@gmail.com or call at 7775870878 (11am–6pm, Mon–Sat). Upon acceptance of your return request, we will arrange a reverse pickup. Items returned without prior authorization will not be accepted, and we are not liable for any loss or damage during transit.
For further queries regarding returns, feel free to contact us.
3. Size Issues for Bracelets
We recommend carefully reviewing the size chart before purchasing any bracelet. We cannot accept returns, exchanges, or refunds due to incorrect size selection. If a bracelet does not fit, the customer is responsible for shipping the product back to our warehouse. Please note that there will be an additional charge of INR 100 for resizing & re-shipping. We encourage customers to reach out to our support team for assistance with sizing prior to purchase.
4. Damages and Issues
Please inspect your order upon delivery and notify us immediately if an item is damaged, defective, or incorrect. Prompt reporting allows us to evaluate the issue and take the necessary steps to resolve it.
5. Non-Returnable Items
Certain items are not eligible for return/refund, including:
Customized, made-to-order, personalized products and digital downloads (e-book etc.)
6. Shipping and COD Charges
Refunds will only apply to the product price. Shipping and COD charges, if applicable, are non-refundable.
7. Exchanges
To expedite the exchange process, we recommend returning the unwanted item, and once your return is accepted, we will share the details of the replacement items.
8. Refunds
Once your return is received and inspected, we will notify you of the refund status. If approved, the refund will be processed to your original payment method. Please note that it may take 5–7 business days for the refund to reflect in your account, depending on your bank or credit card provider.
9. Order Cancellations
For order cancellations, please inform us within 24 hours of placing the order. Once the order is processed, cancellations will no longer be possible.
10. Unwanted Product Returns
If you are unsatisfied with the product and wish to return it, you will be responsible for shipping it back to our warehouse. Once we receive and inspect the returned item, a refund will be issued. Please note that this policy does not apply to customized products, made-to-order items, or wearable items such as bracelets, rings, and pendants. Shipping costs will not be refunded, and the exact deduction will be communicated by our customer support team.
11. Prepaid Orders Returned to Origin (RTO)
If a prepaid order is refused upon delivery and returned to us, we will deduct the shipping costs incurred in sending the item before issuing a refund for the product. To know the exact deduction amount, please contact our customer support team.
We aim to make your experience with SoulWrapped seamless and satisfying. For any further inquiries or assistance, please do not hesitate to contact our support team at soulwrapped11.11@gmail.com or call us at 7775870878 (10am–6pm, Mon–Sat).